Travel Terms and Conditions Super Game Tours and Safaris – Travel Terms and Client Agreement
Please review these Terms and Conditions carefully before booking a tour with Super Game Tanzania Tours & Safaris. By making a booking, you confirm that you accept the terms set out below.
1. Booking Confirmation & Payment
• By submitting a booking request, you confirm that you have read, understood, and agreed to these booking conditions.
• Super Game Tours and Safaris accept booking requests in writing via email, telephone, or WhatsApp.
• A booking is confirmed once Super Game Tours and Safaris sends written confirmation by email (the “Booking”) and the required non-refundable and non-transferable 30% deposit has been received.
• Payments may be made by bank transfer, electronic payment, or other payment methods provided by Super Game Tours and Safaris.
• Upon receipt of the deposit, we will proceed with reserving accommodation, excursions, transportation, domestic flights, and other travel services included in your itinerary, where applicable.
• Once the travel services have been confirmed, we will issue an invoice, which will also serve as your official booking confirmation.
• Super Game Tours and Safaris reserve the right to decline a booking at its discretion. All bookings are subject to these terms and conditions.
2. Payment Conditions
• A 30% deposit of the total invoice amount is required within 7 days of the invoice date.
• The remaining balance must be paid no later than 60 days before arrival.
• For bookings made within 60 days of departure, the full amount must be paid immediately.
• Once payment has been received in our bank account, we will issue payment confirmation. All bank transfer charges and associated fees must be covered by the sender.
Late Payment:
• If a payment deadline is missed, Super Game Tours and Safaris will issue a reminder. If no response or payment is received within 14 days of the reminder, the booking may be canceled, and a 30% cancellation fee of the total booking price will apply.
3. Cancellation Policy
If you need to cancel your trip, you must notify Super Game Tours and Safaris in writing by email as soon as possible. Cancellation will take effect from the date the written cancellation request is received.
The following cancellation fees apply to both direct clients and travel agents:
• Up to 60 days before arrival: 30% of the total booking amount, representing the non-refundable deposit.
• Between 59 and 42 days before arrival: 75% of the total booking amount.
• From 40 days before arrival until the arrival date: 100% of the total booking amount.
No refunds will be provided for unused services, late arrivals, missed activities, changes made during the trip, or no-shows.
4. Liability and Travel Insurance
• Super Game Tours and Safaris requires all safari and tour clients to obtain comprehensive travel and medical insurance covering the entire duration of their trip. Clients traveling without valid insurance do so entirely at their own risk.
• Safaris and other travel activities involve inherent risks, including but not limited to road conditions, vehicle incidents, wildlife encounters, weather conditions, remote locations, hiking and trekking conditions, and other circumstances associated with travel in natural environments. By participating in a safari or tour, clients acknowledge and voluntarily accept these inherent risks.
• Clients agree that Super Game Tours and Safaris, its owners, directors, employees, guides, drivers, representatives, and agents shall not be held responsible, to the extent permitted by applicable law, for injury, illness, accident, loss, or death arising from circumstances beyond our reasonable control.
• Super Game Tours and Safaris does not accept responsibility for loss or damage to personal belongings, illness, injury, delays, transportation problems, accommodation-related incidents, or itinerary changes arising from circumstances beyond our reasonable control.
• Super Game Tours and Safaris will make reasonable efforts to assist clients in dealing with unexpected incidents or disruptions during their trip.
• No financial compensation or refund will be provided for accidents, vehicle incidents, delays, or temporary disruptions where the agreed travel services continue to be provided, subject to applicable law and the specific circumstances.
5. Modifications and Changes to Bookings
• If you need to postpone your safari or tour, your deposit will remain valid for up to one year from the original booking date, subject to availability and the policies of accommodation providers, airlines, and other suppliers. Additional costs may apply.
• All proposed safari itineraries and travel arrangements are subject to availability and are not guaranteed until they have been officially confirmed by Super Game Tours and Safaris.
• If your preferred accommodation or service is unavailable, we will offer a suitable alternative within the same price range where reasonably possible. If the alternative is of a higher value, additional costs may apply.
• If the proposed alternative is not suitable, Super Game Tours and Safaris will make reasonable efforts to provide another appropriate option based on availability.
• Where no suitable alternative can be arranged, any refund will be handled in accordance with the applicable supplier policies and these booking conditions.
• To avoid inconvenience, particularly during peak travel periods such asJune–October and mid-to-late December, we strongly recommend booking well in advance.
6. Changes to the Safari or Tour Itinerary
• Super Game Tours and Safaris reserves the right to modify the itinerary, transportation, accommodation, activities, or other services included in the safari or tour program when reasonably necessary due to circumstances beyond our control.
• Such circumstances may include adverse weather conditions, road or park conditions, wildlife movements, accommodation availability, flight changes, government regulations, safety considerations, vehicle or equipment issues, or other unforeseen circumstances.
• Where changes are necessary, Super Game Tours and Safaris will make reasonable efforts to maintain the overall quality and nature of the agreed travel experience and will inform clients of significant changes as soon as reasonably possible.
• By confirming a booking with Super Game Tours and Safaris, the client acknowledges that safari and travel arrangements may be affected by circumstances beyond the company's reasonable control and agrees to these Travel Terms and Conditions.
7. Liability
Super Game Tanzania Tours & Safaris acts as an organizer of tour services, including transport, accommodation, and park entries provided by third parties. We are not liable for injury, loss, delay, or damage caused by circumstances beyond our reasonable control, including acts of nature, third-party service providers, or government action.
8. Conduct
Travelers are expected to follow the reasonable instructions of guides and staff at all times, particularly regarding wildlife safety and park regulations. We reserve the right to remove any traveler from a tour, without refund, where conduct endangers the safety of the group.
9. Governing Law
These Terms and Conditions are governed by the laws of the United Republic of Tanzania.
10. Contact
For questions about these Terms and Conditions, please contact us.